Help centre
How can we help?
Baggage, fare rules, check-in windows and contacting our team.
Fare rules at a glance
| Fare | Cabin bag | Checked bag | Seat | Changes | Refunds | Points |
|---|---|---|---|---|---|---|
| Economy Essential | 7kg cabin bag | No checked bag | Paid seat selection | Change fee KES 5,000 + fare difference | Non-refundable | 50% points earning |
| Economy Comfort | 7kg cabin bag | 1 × 23kg checked | Standard seat included | Change fee KES 3,000 + fare difference | Refundable subject to fee | 100% points earning |
| Economy Flexible | 10kg cabin bag | 2 × 23kg checked | Standard seat included | No change fee, fare difference applies | Refundable before departure | 125% points earning |
| Business | 2 × 10kg cabin bags | 2 × 32kg checked | Seat included | No change fee, fare difference applies | Refundable before departure | 200% points earning |